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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.
You can visit online order staus 24 hours a day, 7 days a week, to view the most up-to-date status of your order.
If you're shipping your order to someone else, you may want aksingifts to let them know that something special is on the way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field of the Shipping module. The email will display product, carrier, and tracking information, but will not include pricing and payment details.
- Privacy & Security
- We take our responsibility to protect the privacy and confidentiality of any client information very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to store and secure client information from unauthorized access and use, alteration and destruction. Our own policies and procedures have been developed to protect the confidentiality of client information and to help achieve compliance with relevant rules and regulations. We hold our employees accountable for complying with those policies, procedures, rules and regulations.
- Returns & Replacements
- Your complete satisfaction is our highest priority and we stand behind all the products we offer. If at any time you are not 100% satisfied with an item you purchased from us, you may return it for a refund as long as it is unused and in saleable condition.
- We are committed to delivering the highest level of customer service. Our site is designed to be easy to use and informative. Our customer service team is available to help process an order, give a product recommendation, or answer a question contact us anytime.
- Ordering
- With today's expanding world of ecommerce, we identified the tremendous need for cost effective and dependable order fulfillment. Utilizing our experience in professional packing and shipping, we designed a program to fit this growing need.
- We offer a complete array of Inbound Response, Sales, and Customer Service Support. We are a perfect fit for partnering with our current fulfillment operation to meet your business needs.
- Payment, Pricing & Promotions
- We accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, payment from your bank account.
- Viewing Orders
- It’s easy to check the status of your order! Just visit online My Account and sign in with your ID and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax you can check your order status by contacting one of our customer services specialists by calling or emailing Customer care.
- Updating Account Information
- Please use the following tips to stay safe with our site:
- Safe Log In: To log in to your account or access the website, open a new web browser (e.g., Internet Explorer or Netscape) and type the url: http://aksingifts.com
- Greeting: Emails from aksingifts.com will address you by your first and last name or the business name associated with your account. Fraudulent emails often include the salutation "Dear aksingifts.com User" or "Dear aksingifts.com Member".
- Email Attachments: aksingifts.com emails will never ask you to download an attachment or a software program. Attachments contained in fraudulent emails often contain viruses that may harm your computer or compromise your aksingifts.com account.
- Request for Personal Information: If we require information from you, we will notify you in an email and request that you enter the information only after you have safely and securely logged in to your account.
